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1. Cancellation before work starts
You can cancel for a full refund any time before our team begins production on your order. "Production starts" means we have started writing, designing, recording or rendering your gift - we'll always confirm this on WhatsApp/email before we begin.
2. Cancellation after work starts
Once production has started, we'll have already spent time and tooling on your gift. In that case:
- If we've just started, we can refund up to 50% at our discretion.
- Once the first draft is shared with you, the order is non-refundable.
3. Revisions
Each plan includes a specific number of revisions, mentioned at the time of order. We genuinely want you to love the final gift - please share feedback within those revisions so we can refine it.
Revisions cover tone, edits and small changes. Scope changes (a different recipient, different concept, additional length) may be chargeable; we'll quote first.
4. When we will refund in full
You're entitled to a full refund if:
- We are unable to deliver your order at all.
- We miss the agreed delivery window significantly and you no longer want the gift.
- You were charged twice for the same order due to a technical error.
5. What we cannot refund
- Subjective dissatisfaction after the final delivery, where the gift meets the brief shared at the time of order.
- Delays caused by incomplete or late inputs from your side.
- Requests that fall outside our acceptable use policy.
6. How to request a refund
Email siyaisupport@gmail.com with your order ID and the reason. We aim to respond within 2 working days and process approved refunds within 7–10 working days to the original payment method.
7. Disputes
Please reach out to us first - most issues are resolved quickly over WhatsApp or email. If you are still unhappy, you can escalate as described in our Terms & Conditions.